Your trust matters. Here's how Red River Transportation protects your information and handles refunds — clearly and fairly.
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No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent — this information will not be shared with any third parties under any circumstances.
When you provide your mobile number to Red River Transportation, it is used solely for the purpose of communicating with you about our services, dispatch updates, compliance reminders, and account-related notifications.
We collect information you provide directly to us, such as your name, business name, MC/DOT number, phone number, email address, and equipment details when you sign up for our services or request a quote.
We may also automatically collect certain technical information when you visit our website, including IP address, browser type, and pages visited, to improve our service and user experience.
We use your information to provide dispatching, factoring, IFTA, UCR, roadside assistance, and other transportation services you request.
We use it to communicate with you about loads, payments, compliance deadlines, support requests, and important updates related to your account.
We never sell your personal information to third parties for advertising purposes.
A refund will be provided in accordance with our terms and service guarantee. If you are not satisfied with the service delivered or believe a charge was made in error, please contact our support team within 7 days of the transaction.
Refund requests are reviewed on a case-by-case basis. Approved refunds are typically processed within 5–10 business days back to the original payment method.
Setup fees and services already rendered (such as completed dispatch loads, filed IFTA returns, or UCR registrations) are non-refundable.
We implement industry-standard administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
We retain your information for as long as necessary to provide our services and to comply with legal, accounting, or reporting obligations.
You have the right to access, update, or request deletion of your personal information at any time. To exercise these rights, contact us using the information below.
You may opt out of promotional text messages or emails at any time by replying STOP or clicking the unsubscribe link. Transactional and service-related messages may continue as required to operate your account.
If you have any questions about this Privacy & Refund Policy, need to request a refund, or want to exercise your data rights, please reach out to our team.